Are you looking to improve CSI, retention and/or profitability? Could you benefit from another perspective instead of spending tens of thousands on a traditional consultant to tell you what you already know? If so, you’ve come to the right place. By selecting this plan, we will meet virtually every other week for 8 weeks. Each session will be 59 minutes. From my experience in traditional training and consulting, 60 minutes is the typical point of diminishing returns. We will identify specific areas of opportunity you want to address and discuss and review different ways to reach your goals. I’m here to help guide you, not do the work for you. I can and have, but it will only be sustainable if you take ownership. We will follow a structured format that we create based upon your needs and learning style. Possible areas of focus include but aren’t limited to the following: Expense control, service drive sales training (MPI, customer buying motives, sales presentations, etc.) technician recruiting and retaining, onboarding, forecasts and budgets, personal growth plans, marketing, warranty analysis, process development and implementation, creating technician and advisor meetings. Whatever you feel is limiting your growth, let’s work on it together.
About Me
I have spent the last 24 years in the automotive industry with positions including aftermarket parts counterperson, service advisor, service manager, fixed operations consultant and OEM District Parts and Service Manager. My extensive and varied experience, has provided me with a unique look at how we do business in fixed operations and how we interact with our customers. This inside and outside perspective allow me to provide valuable consulting and training to automotive dealership employees. I'm not here to provide you with a step by step way of doing business, or to critique how you go about it. There is no cookie cutter approach for dealerships. Everyone has unique challenges and opportunities. So why provide one size fits all resources and training that may not be effective or applicable to you? I want to provide you with training and resources unlike what is currently available. To take a different perspective and approach.I believe that the automotive industry is very slow to change our approach despite our customers and societal needs and circumstances changing daily. The mentality that if it worked in 1994, it will always work isn't sustainable. I have seen first hand how success in hundreds of parts and service departments across the country varies from their ability to be flexible to the needs of their customers with an open mind. I received the greatest satisfaction in my career from collaborating and working hand in hand with many brilliant people to improve the quality of life of dealership employees and their customers. In doing so, positively impacting the bottom line. From my experience traditional consulting and training is outdated and self serving. Listen to me because I was great back in the day. Trade in all day conference room training for a different approach. When considering your training and consulting needs, think about the popular definition of insanity- doing the same thing and expecting different results. I look forward to assisting you anyway I can.
Frequently Asked Questions
Can I get a refund if I'm unhappy with my purchase?
If you are unsatisfied with your coaching, reach out to us to see if your purchase is eligible for a refund.
As stated in Teachable's Terms of Use, Coaching IS NOT covered by Teachable's 30-day student refund policy. As such, we highly recommend that you add your own refund policy here.
How do I schedule my appointment?
Upon purchasing coaching, you'll receive further instructions on how to book a time for your appointment.
Can I purchase coaching more than once?
Absolutely! If you find yourself in need of coaching more than once, simply purchase the coaching again.